Our Exclusion List
To ensure safety, fairness, and compliance with WH&S and industry standards, the following tasks are not included in our standard End of Lease Cleaning service. Some items may be available as optional extras upon request, subject to inspection and additional charges.
Lighting & Fixtures
Windows, Screens & Vents
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Fly screen cleaning (available upon request at extra cost)
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AC vents, air-conditioning units and filters
Hazardous or High-Risk Tasks
For safety and liability reasons, we do not perform:
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Biohazard cleaning (blood, faeces, excessive mould, contamination)
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Fireplace cleaning
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Any task that may cause damage to the property
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High-reach areas beyond safe access (above approx. 2.4m or areas not reachable with a small step ladder)
Specialised Cleaning Not Included
The following require specialised equipment, restoration work, or third-party services and are not part of standard cleaning:
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Grout and silicone restoration or remediation
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Removal of hard mineral deposits (toilet bowl stains, limescale, hard water marks)
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Major mould treatment (available upon request at additional cost)
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Odour removal or deodorisation treatment (including pet odour)
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Removal of pet hair deeply embedded in carpet fibres
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Carpet stain removal requiring specialised professional or truck-mount equipment
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We do not guarantee stain removal (including carpet, grout, or silicone staining). $40 Per Room Carpet Cleaning is for General Steam Cleaning Only, Deep Cleaning of Carpets Will Incur Extra Charges
Furniture, Appliances & General Limitations
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Moving or rearranging heavy furniture or appliances
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Cleaning under or behind heavy appliances or large furniture
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Cleaning picture rails, stickers, adhesive hooks, or residue removal
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Washing dishes, organising kitchenware, or putting away items
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Rubbish bin cleaning
Important Note
Due to Work Health & Safety (WH&S) regulations, liability risks, and property protection, certain tasks listed above cannot be performed. Optional services, where available, may incur additional charges and are subject to inspection and safety approval.